FetchGo PH Help Center Frequently Asked
Frequently Asked
Questions.
Find quick answers about FetchGo PH deliveries, booking requests, service coverage, merchant partnerships, and rider applications.
- ✓Delivery Questions
- ✓Merchant Information
- ✓Rider Information
Quick Topics
What Can We Help You With?
Browse the most common questions about using FetchGo PH and working with our local delivery network.
Booking & Delivery
Services & Fees
Service Area
Merchant Partners
Rider Applications
Changes, Cancellations & Issues
Booking & Delivery
Booking requests, confirmation, pickup and drop-off.
You can submit a delivery request through the Book a Delivery form on our website. Provide your contact details, pickup and drop-off information, and the requested delivery details.
No. Submitting the form sends a booking request to FetchGo PH for review. A request is not considered confirmed until FetchGo PH has reviewed the details and communicated confirmation with the customer.
After you submit a booking you get a reference number such as FG-7K3Q9. Open the Track page and enter the reference with the last 4 digits of the mobile number you booked with.
Accurate pickup and drop-off information helps FetchGo PH review the delivery route and coordinate the request with the appropriate rider.
A delivery request may involve another sender or recipient as long as accurate contact, pickup, drop-off, and delivery information is provided and the request is eligible for FetchGo PH service.
FetchGo PH will use the contact information provided with the booking request to communicate regarding confirmation, additional information, or other necessary delivery details.
Contact FetchGo PH as soon as possible if you need to change information in a submitted request. Whether a change can be accommodated may depend on the status of the delivery and the nature of the requested change.
Services & Fees
Delivery services, pabili, pricing and eligible items.
FetchGo offers Food Delivery, Pabili and Grocery, Parcel Delivery, Pharmacy Delivery, and several types of Errand Services.
The FetchGo PH apps for Android and iPhone are currently in development and will be available soon. Join the waitlist on our home page to be notified.
Delivery pricing may depend on factors such as the pickup and drop-off locations, distance, type of request, and other applicable delivery requirements.
The booking form shows an estimate once both locations are pinned. FetchGo PH confirms the applicable delivery charge after reviewing the booking details.
The booking form shows an estimate once both locations are pinned. FetchGo PH confirms the applicable delivery charge after reviewing the booking details.
A pabili request is a service where an eligible item is purchased or picked up on behalf of the customer and then delivered to the requested destination, subject to FetchGo PH's confirmation and operating procedures.
No. Delivery requests are subject to review. FetchGo PH may decline items or requests that are prohibited, unsafe, illegal, impractical to transport, outside service capabilities, or otherwise unsuitable for delivery.
Pharmacy pickup requests may be considered depending on the item and applicable requirements. Some medicines or products may require additional documentation, authorization, or may not be eligible for delivery.
Delivery time can vary depending on pickup preparation, distance, traffic, weather, rider availability, merchant waiting time, and other circumstances affecting the request. FetchGo PH does not guarantee a specific delivery time unless expressly confirmed for a particular request.
Cash on delivery and GCash. The delivery fee and the cost of any purchased items (for pabili) are separate unless we tell you otherwise for your booking.
Service Area
Where FetchGo PH is currently building its delivery network.
FetchGo is initially focused on Santa Cruz, Pagsanjan, Lumban, and Pila in Laguna.
Expansion into additional areas may be considered as FetchGo PH grows its operational capacity, rider network, merchant partnerships, and customer demand.
You may contact FetchGo PH with the details of the requested route. Availability will depend on whether the request can reasonably be handled within current operations and rider coverage.
Merchant Partners
Information for local businesses and merchants.
Yes. Local businesses can apply to join FetchGo's merchant network through our merchant partnership page.
FetchGo PH is interested in working with suitable local businesses that need delivery support, including eligible food businesses, shops, retailers, and other merchants within the active service area.
The purpose of FetchGo's merchant delivery service is to help eligible partner businesses handle local deliveries through the FetchGo rider network.
Delivery arrangements can depend on the pickup location, destination, order type, and other delivery requirements. Contact FetchGo so we can discuss the appropriate setup for your business.
No. Merchant inquiries are reviewed based on service compatibility, location, operational requirements, and FetchGo PH's current delivery capacity.
Rider Applications
Requirements, applications and rider onboarding.
Yes. Rider applications are available through the Become a Rider page.
Rider applicants should be prepared to meet FetchGo PH's applicable requirements, which may include a valid driver's license, a roadworthy motorcycle, appropriate vehicle documents, valid identification, safety equipment, and the ability to communicate during deliveries.
No. Applications are subject to review and verification. Submitting an application does not guarantee acceptance, onboarding, delivery assignments, or a specific amount of delivery activity.
Rider applicants should have access to a suitable roadworthy motorcycle and the appropriate vehicle documentation required during FetchGo PH's verification process.
Rider compensation may depend on actual completed delivery activity and the applicable rider compensation arrangement. FetchGo PH does not guarantee a specific amount of earnings or number of delivery assignments.
Changes, Cancellations & Issues
What to do when something changes with a delivery request.
Contact FetchGo PH as soon as possible. The handling of a cancellation may depend on the current status of the request, including whether a rider has already been assigned, traveled to the pickup location, or collected the item.
Notify FetchGo PH or coordinate through the applicable delivery communication channel. Extended waiting or significant changes to the original request may affect whether the delivery can proceed as originally arranged.
Contact FetchGo PH promptly and provide the relevant booking reference together with a clear description of the issue. This helps us review what happened and determine the appropriate next step.
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